Can I cancel anytime?

Yes. Cancel before the next billing date and your access continues until the end of the current period. No penalty, no questions asked.

What payment methods are accepted?

Payments are handled by Paddle and support all major credit/debit cards. Paddle acts as the Merchant of Record.

Is there a refund policy?

For new subscriptions, you may request a full refund within 5 days of access activation. See our Refund Policy for full details.

Can I upgrade or downgrade my plan?

Yes. Upgrades take effect immediately. Downgrades take effect from the next billing period.

Are taxes included in the price?

Prices shown are exclusive of VAT. Paddle automatically calculates and applies applicable taxes at checkout based on your location.

SaaS Platform

Simple, transparent subscription pricing

PrimeStay is a subscription-based SaaS platform for short-term rental management. Choose a plan that fits your portfolio — billed monthly, cancel anytime.

14-day free trialBilled monthly or yearlyCancel anytimeFull platform access

Platform Subscription

PrimeStay is a subscription-based SaaS platform. Payments are processed securely by Paddle. Cancel anytime.

Starter

€7.99/ month

For owners independently managing up to 2 properties.

Up to 2 properties

2 users

Bookings, calendar and availability
Guest profiles with stay history
Guest Signal and blacklist
Expense tracking
Auto-calculated commission and monthly fees
Tasks and service directory
Daily email report
Global search (Ctrl+K)
All roles: ADMIN, MANAGER, STAFF, OWNER

🔥 Most popular

Pro

€17.99/ month

For managers and agencies with a growing portfolio.

Up to 5 properties

Up to 5 users

Everything in Starter
Advanced analytics — 8 KPI cards, trend charts
CSV and PDF export for reports
Owner payouts
Multi-owner portfolio
Real-time notifications

Business

€34.99/ month

For agencies and larger portfolios — more properties, more team members, audit-grade reporting.

Up to 10 properties

Up to 10 users

Everything in Pro
Multi-owner agency workflow
Audit-grade payout history
Priority support
Scales as your portfolio grows

14-day free trial, no credit card required. All plans billed monthly or yearly (2 months free on annual). Payments processed by Paddle as Merchant of Record — VAT is calculated automatically based on buyer location.

Billing & subscription FAQ

Not looking for software?

Need full property management instead?

For property owners in Belgrade who prefer a done-for-you solution, PrimeStay also offers a fully managed property service. We handle all daily operations, guest communication, cleaning coordination, and revenue optimisation.

This is a service-based offer — not a software subscription. Pricing is commission-based and agreed individually. Belgrade properties only.

PrimeStay is a subscription-based SaaS platform for short-term rental management. Plans are billed monthly. Customers can cancel at any time. Payments are securely processed by Paddle, acting as Merchant of Record. For clients who prefer a fully managed solution, PrimeStay also offers property management services separately.