Guest Signal — smart protection from problem guests
Three internal guest flag levels (Preferred, Caution, Do Not Book) with reason and notes. Real-time warning when booking a flagged guest.
Why Guest Signal?
Most hosts forget problem guests within 6 months — and book them again. Guest Signal preserves the institutional memory of your organisation so the issue does not repeat.
- Quick entry during stay or right after check-out
- Reason and note for context — why was the guest flagged
- Real-time check when creating a booking (no accidental re-booking)
- Visibility limited to ADMIN and MANAGER roles
Preferred guests
Mark guests who have proven to be clean, polite and reliable. Your team knows to prioritise them.
Caution flag
For guests who caused minor issues — you leave a reason and note visible only to ADMIN and MANAGER.
Do Not Book (blacklist)
Full block. A real-time warning on the booking form if you try to book a blacklisted guest.
Automatic recognition
Guests are matched by phone number. On every new booking, their history is linked automatically.
Role-based privacy
Signal and reason are visible only to ADMIN and MANAGER. STAFF sees only basic guest details.
Stay history
Each guest has a profile with booking history — number of visits, total revenue, last stay.